Shipping
Processing Order
We aim to process all orders within 2-5 business days of receipt. In the unlikely event of further delays we will contact you to advise of the expected dispatch time.
If you are sending your Coco & Elsa purchase as a gift, please just make sure you complete the “Ship to a different address” details when you check out to ensure it goes to the right place.
Although every effort is made to ship your order within estimated delivery times, changes in supply or circumstances beyond our control do happen from time to time. If your order has not arrived after the estimated delivery time, please contact us at [email protected] .
Packaging
Every item will be carefully packed into the Coco & Elsa pouch OR box to ensure it reaches its destination safely and securely. If you have more than one item in an order, they will still go into their own Coco & Elsa gift pack. Multiple items may not ship together.
Shipping Order
We make every effort to ship your product out as soon as possible. Many factors contribute to delivery time.
Due to our low margin business approach, we don’t accept orders under AUD $49 = USD $ 36.75 = GPB £ 24.5 = EURO 30.38 €.
Every day free shipping for all orders within Australia. Minimal order value AUD $ 49.
For all international locations, we ship our orders as Australia Post Registered Post International for AUD $25 = USD $ 17 = GPB £ 12.5 = EURO 15.5 €.
Every piece is designed by top Australian jewellery designers, some of them are hand-made in Coco & Elsa offshore studios.
It depends on your geographic areas to determine how long it takes for the order to be delivered.
It takes 5-10 business days for the order to be delivered in AU, NZ, EU and US from the day it is processed. For the rest of the world, it takes approximately 5 more days.
Restocking Fee
When the carrier returns an Undeliverable package because of address problem to us, you will be charged for reshipping costs, if you require refund .Please note that the personalized items there is a 30% restocking fee.