Warranty

At Coco & Elsa , our number one priority is to have our customers feeling fabulous everytime they shop with us. We appreciate just how important peace of mind is when making a special jewellery purchase. This is why we offer a 365 Day Jewellery Warranty.

 365 Day Jewellery Warranty

We provide a limited 365 day manufacturing warranty on all jewellery purchases with proof of purchase. This does not cover ‘accidental damage’ ‘deliberate damage’, excessive or normal wear and tear. If a JPA item does not live up to your expectations, and you believe it is in fact faulty, our staff will happily assess the item and work with you on an appropriate solution.

We guarantee to work towards a fair and reasonable outcome for our customers, each and every time. Suitable solutions may be a repair, a replacement, an exchange for another item or a refund.